At HARI’s, we take pride in ensuring exceptional client satisfaction. If, for any reason, you are not completely satisfied with your experience, please let us know as soon as possible by contacting Kelly at kelly@harissalon.com

If you’re happy with our services, we’d love for you to share your experience with friends! As a token of our appreciation, you’ll receive a £20 referral reward. Terms and conditions apply.

At HARI’s, all of our services start with a consultation. We want to ensure we are able to understand your needs and expectations of the visit and tailor your appointment to you. Whether you are looking for a complete restyle and refresh, or just a little tweak, our talented team of stylists and colourists would be delighted to discuss your desired changes.

If you’re not sure if you want to commit to a booking just yet, but would still like to meet one of the team for advice, simply call your preferred location, and our Front of House team will be happy to arrange a complimentary consultation for you.

At HARI’s, our client’s health and wellbeing are one of our highest priorities. Although very rare, sometimes reactions to colour can happen, so to prevent this from happening; we operate a mandatory skin sensitivity test which must be completed at least 48 hours prior to any colour booking if you are a new client of HARI’s Salon. Please call the branch you intend to visit to arrange a complimentary consultation and skin test.

At HARI’s, we are proud to be a dog-friendly salon and welcome you to bring your dogs along to your appointment. We kindly ask that they are fully house-trained, kept on their leads, and friendly with both other dogs and humans.

Additionally, we request that dogs do not sit on the furniture, as we aim to respect the space and hygiene expectations of all our clients. Thank you for helping us maintain a welcoming and comfortable environment for everyone.

Please notify us 24 hours in advance if you need to change, cancel, or reschedule your appointment. We understand that unexpected things happen, but late cancellations are difficult to fill. By giving us advanced notice, we can open the appointment slot to other clients. If you cancel late or fail to show up for your appointment, you may be charged a cancellation fee of 50% of the total service cost. Similarly, any deposits paid for the booking will be forfeited.

All of our colour services are bespoke to the client. We therefore want to make sure we allocate enough time to meet your colour expectations and requirements. We would recommend coming to the salon to meet with your potential colourist to discuss what you need and ensure the correct booking and time has been allocated for your service. Once this booking has been made, we would take a 50% deposit to secure your booking. This is fully refundable if the booking is cancelled 24 hours in advance. All new colour bookings made online will require a 50% deposit for the total service(s) booked.

Please note that colour only services do not include a finish or blowdry. This can be booked additionally with your desired stylist at an additional cost or the team will rough dry it for you on the day to complete the end colour check.

At HARI’s, our colourists craft personalised recommendations to achieve the perfect colour tailored to you, therefore we do not treat your colour formula as part of your personal data in relation to GDPR.

We are always happy to provide key information upon request about the brand, subbrand, tone and shade. This includes details about the brand’s full ingredients, or any other relevant aspects to ensure the health and well-being of your hair and scalp.

We fully respect that your time is precious, so we do our best to run on time for you. If you are going to be delayed or later than 10 minutes it may be difficult for the stylist or colourist to complete your full service. Please let us know so we can try and make alternative arrangements to accommodate you.

If you’re planning a special event, wedding, or simply want to enjoy some pamper time with friends, we would be delighted to accommodate small groups. Please let us know at the time of booking so we can ensure ample space and arrange for your group to be seated together where possible, for a seamless and enjoyable experience.

At Hari’s, we take the utmost care to ensure the safety and security of your personal belongings while you are visiting our salon. However, we kindly request your cooperation in adhering to the following guidelines to prevent any loss or damage:

• For all colour services, we provide protective gowns and capes to safeguard your clothing. We strongly advise against bringing or wearing valuable or delicate items that may be susceptible to damage from hair colouring products.
• We have designated areas for storing coats and jackets. Please utilize these areas to prevent any accidental damage or misplacement of your outerwear.
• Please be mindful of your personal items during your service, especially during colour treatments. While we take precautions, accidental spills or contact with hair colouring products can occur.

While we strive to maintain a secure environment, we cannot be held responsible for any personal belongings that are damaged, lost, or stolen due to failure to follow these guidelines. We appreciate your understanding and cooperation in helping us ensure a safe and enjoyable experience for all our clients.

We are committed to providing services that align with your expectations and ensure the highest level of satisfaction. However, we reserve the right to decline a service if we believe the desired outcome is unachievable, may compromise the integrity of your hair, or does not meet the standard of satisfaction we uphold for both you and our clients. Our priority is to ensure results that reflect quality and care.

We recognise that, despite our commitment to providing exceptional service and care, there may be instances where a client’s expectations are not fully met. In such cases, we may kindly suggest that the client consider exploring alternative haircare options with another service provider who might better align with their preferences and needs.

We are committed to treating all our clients with respect and care, and we kindly ask the same in return towards our team. Any abusive behavior, discriminatory remarks, or inappropriate conduct directed at our staff will not be tolerated. In such cases, we reserve the right to cancel or discontinue your appointment. Our goal is to maintain a safe, respectful, and welcoming environment for everyone.

HARI’s Gift cards are available for purchase both online and in the salon. Our Gift Cards are valid for 12 months from the date of purchase and can be purchased for any monetary amount.

Purchase a course of six Signature Blowdries, valid for three months, at any HARI’s location. The course price equals the cost of five blowdries at the selected price range and can be redeemed by anyone offering a service at this value. We cannot accept additional payments for higher priced services.

HARI’s values all of our clients, regardless of age. Clients aged 12 and under can enjoy reduced prices on services. Those aged 13 and over will be charged full price. To ensure the health of young clients’ hair and scalps, we cannot offer colouring or technical services to anyone under the age of 16.

If your child comes to the salon with head lice, we may not be able to provide hairdressing services until the issue is resolved. If we’ve already begun the haircut, we will complete it but will be unable to offer a blow dry.