UPDATED: 15 AUGUST 17

Something Not Quite Right? We pride ourselves on our client satisfaction but if for any reason you are not 100% satisfied please let us know as soon as possible. Contact Lucan by email at lucan@harissalon.com. If you are happy, please tell your friends!

Consultation: If you haven’t experienced Hari’s yet, or feel like you need a change to your current hair style or colour, we always recommend having a complimentary consultation beforehand. We have a wide range of talented hair stylists and colourists who would be happy to talk you through any change, whether it’s simply adding a few layers or a total style overhaul.

Skin Test: At Hari’s, our clients’ health and wellbeing is one of our highest priorities. Although very rare, sometimes reactions to colour can happen, so in order to prevent this from happening; we operate a mandatory Skin Sensitivity test which must be completed at least 48 hours prior to any colour booking if you are a new client to Hari’s Salon.

Dog Friendly: We are happy to be a very dog friendly salon and welcome bringing your four legged friends along with you to your appointment. All that we ask is that your canine companions are fully house trained, remain on their leads and are friendly with other dogs and humans.

Cancellations: If you would like to change or move your booking, we would appreciate 48 hours notice. Whilst we always try to ensure we accommodate all booking requests, last minute cancellations can be hard to fill so we kindly ask that you let us know in advance so we can offer it to someone else.

Lateness: We fully respect your time is precious, so we do our best to run on time for you. If you are going to be delayed or later than 10 minutes it may be difficult for the stylist or colourist to complete your full service. Please let us know so we can try and make alternative arrangments to accommodate you.

Group Bookings: If you have a special event, wedding, or just want some pamper time with your friends, we are more than happy to accommodate small groups. But please let us know when making your booking so that we can make sure we have enough space for you all to be together.

Personal Belongings: Whilst at Hari’s although we will endeavour to keep your personal belongings safe and free from damage; we are unable to accept any responsibility for loss or damage to your personal possessions whilst on our premises. We will also take every precaution possible to protect your clothing from colour damage, but we also advise you to wear something appropriate in order to avoid any disappointment.

Umbrellas: Although, we love to see our clients returning to us, we’d rather that not be because typical British weather has but a dampener on the freshly quaffed hair. If you require an umbrella, please ask at our front desk and our team of receptionists will be more than happy to help you out.

UPDATED: 15 AUGUST 17

This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version below.

• The Services you can buy or book via Treatwell are sold by our Partners and not by us. We are only responsible for arranging and concluding your booking and we have been appointed by our Partners to act as their commercial agent to do so.

• If you pay for Services from our Partners through our Website or our App, we may collect and receive your payment on behalf of the relevant Partner in our capacity as their commercial agent. In this event, our successful receipt of your payment will discharge your debt to the Partner for the Services.

• The contract for the Services is directly between you and the relevant Partner. We are not liable for the Services you receive from our Partners. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we’ll do our best to help.

• Please check all details and any restrictions relating to a Service thoroughly before booking.

• Please ensure that any medical or other allergy/health information is disclosed to Partners before your appointment or stay.

• If you want to reschedule or cancel a Dated Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by the Partner Terms and Conditions and/or by these Booking Terms and Conditions) this must be requested and completed by either:
  • using your Treatwell account via the Website or the App;
  • following the link in your Order Confirmation email; or
  • emailing our Customer Care team at help@treatwell.co.uk

• If you want to cancel an order for an eVoucher (and provided that cancellation is not prohibited by these Booking Terms and Conditions) you must email our Customer Care team at help@treatwell.co.uk

• If you want to cancel a Treatwell Gift Card (and provided that cancellation is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:
  • using your Treatwell account via the Website or the App;
  • following the link in your Order Confirmation email; or
  • emailing our Customer Care team at help@treatwell.co.uk

• Rules regarding cancellation vary depending on whether you have purchased a Dated Booking, an Overnight Spa Break, an eVoucher or a Treatwell Gift Card:
  • You may cancel a Treatwell Gift Card or eVoucher within 14 days of receiving your Order Confirmation – and we can offer you a full refund, unless you have already used it to book an appointment or stay or have redeemed it against another purchase.
  • If you wish to cancel an eVoucher more than 14 days after receiving your Order Confirmation (but prior to its expiry), we can offer you a credit note for the amount paid, unless you have already booked an appointment or stay or have redeemed it against another purchase.
  • You may cancel a Dated Booking (except for Overnight Spa Breaks) within 24 hours of receiving your Order Confirmation provided the appointment is not due to take place in the next 72 hours (or 48 hours or 24 hours in some cases, dependant on the relevant Partner Terms and Conditions). In such cases we can offer you a full refund. If, however, the appointment is due to take place within the next 72 hours (or 48 hours or 24 hours in some cases dependant on the relevant Partner Terms and Conditions), you will not be entitled to a refund or a credit note.
  • If you wish to cancel a Dated Booking (except for Overnight Spa Breaks) more than 24 hours after receiving your Order Confirmation, and provided the applicable appointment is not due to take place within the next 72 hours (or 48 or 24 hours in some cases, dependent on the relevant Partner Terms and Conditions), we can offer you a credit note for the applicable amount. If, however, the appointment is due to take place within the next 72 hours (or 48 hours or 24 hours in some cases dependant on the relevant Partner Terms and Conditions), you will not be entitled to a refund or a credit note.

At Hari’s we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after five years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit:

https://www.shortcuts.co.uk/

https://www.pacwebhosting.co.uk/

Software changes coming soon…

You may contact us to:

• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.