• Orders placed via www.harissalon.com will be processed and shipped in line with the options and times listed below.
• All delivery estimates are working days (Monday to Friday), unless otherwise stated.
• Delivery may not be available on public holidays or in very remote locations.
• If shipping costs or service availability vary by postcode or region, those will be displayed at checkout.

• We may offer free standard delivery for orders above a certain value, e.g. £50.
• Promotional or subscription-based “premium / unlimited delivery” plans may be made available to frequent customers (e.g. a monthly/yearly subscription to remove delivery charges).
• Some premium or express services may be excluded from unlimited delivery plans or promotional offers.

• For same-day dispatch, orders must be placed before a specified cut-off time (e.g. 1:00 pm local time).
• Orders placed after the cut-off or on weekends/holidays will be dispatched on the next working day.
• If a product is temporarily out of stock or backordered, we will notify you and provide an estimated dispatch date or offer alternatives.

• If a delivery attempt fails (e.g. no one home, incorrect address), the courier may leave a card or attempt re-delivery, or return to the nearest collection point.
• Packages may be returned to Hari’s Salon if not collected or re-delivered within a certain timeframe (e.g. 7–10 days).
• If a package is returned to us due to your fault (e.g. wrong address, refusing delivery), you may be liable for reshipping fees (or we might deduct from refund).

• Please inspect your package on delivery.
• If items arrive damaged, missing, or incorrect, contact us within 14 days with photos and description.
• We will liaise with the courier, and where validated, either resend the correct item, issue a refund, or remedy the situation.
• Do not discard the packaging until the issue has been resolved (the courier may need to inspect it).

• Some delivery options (express, next-day) may not be available for remote addresses, islands, or certain postcodes.
• We reserve the right to temporarily suspend premium delivery services during extremely high volume periods (e.g. holidays, Black Friday).
• Hazardous or regulated items may have special shipping restrictions (e.g. aerosols, flammables).
• If a delivery method is not available for your postcode, you will be prompted to choose an alternative method at checkout.

If you have any questions about your delivery, tracking, or shipping options, please contact us at:

Email: shipping@harissalon.com

Address (for courier returns or enquiries): Hari’s Salon Distribution / Shipping, 233 Kings Road, London, SW3 5EJ, UK

We may update or amend this Delivery & Shipping Policy from time to time. The version active at the time you place your order is the one that governs that order.